SoarPrivacy policy
Last updated 4 November 2026
SoarState is made by Limpet Software, a trading name of Limpet Limited. This policy explains what information we hold about you, why, and what you can do about it. The short version: the app keeps your sessions on your headset, we don’t track you, and we hold as little as we can.
Who we are
Limpet Limited is the data controller for the information described here. Registered in England and Wales, company number 09239211. Registered office: 55 Highmarsh Crescent, Newton-le-Willows, Merseyside, WA12 9WE.
Contact: support@soarstate.app
What we hold, and why
| Information | Why we have it | How long we keep it |
|---|---|---|
| Your email address, if you join the waiting list, and the date you joined | To tell you when SoarState launches and about major updates. Our lawful basis is your consent, which you give by ticking the box. | Until you ask us to remove it, or 12 months after launch, whichever is sooner. |
| Unlock records for the full pack: a one-way code made from your purchase (licence key or Meta user ID), one-way codes for the headsets it’s used on, and whether the purchase was refunded | To unlock the full pack, limit each purchase to 3 headsets and lock it again after a refund. Our lawful basis is performing our contract with you. The codes can’t be turned back into your key or user ID. | For as long as the purchase is active. After a refund, only the one-way code and the refund mark are kept, so the refunded purchase can’t be unlocked again. |
| Emails you send us | To answer your question. Our lawful basis is our legitimate interest in helping customers. | Up to 2 years after the conversation ends. |
What stays on your headset
Your session count, settings, chosen flight, your own positive phrases and the unlock pass are saved in the app’s storage on your headset. They aren’t sent to us. Uninstalling SoarState or clearing the browser’s site data removes them.
What we don’t do
- No analytics, advertising or tracking cookies, on this website or in the app.
- No selling or sharing of your information for marketing.
- No recording of your voice, camera, room or movements. The app reads the headset’s position only to draw the view, and nothing about it leaves the headset.
Payments
Website purchases are handled by Lemon Squeezy, which acts as the merchant of record: it takes your payment, issues your receipt and licence key, and handles VAT. It holds your name, email and payment details under its own privacy policy, and shares your order details with us so we can support you. We never see your card number.
Purchases in the app from the Meta Horizon Store are handled by Meta under its own terms and privacy policy. Meta tells our server only the user ID for this app and whether it owns the full pack.
Who else processes information for us
- Cloudflare hosts this website, the app and our unlock server, and stores the waiting list and unlock records. Like any web host, it handles your IP address to deliver pages and block attacks.
- Lemon Squeezy and Meta, for payments, as above.
- Cloudflare Email Routing forwards the emails you send us, and Apple iCloud Mail stores them.
Some of these providers process data outside the UK. Where they do, they use safeguards recognised under UK law, such as the UK International Data Transfer Addendum or adequacy regulations.
Your rights
You can ask us to give you a copy of your information, correct it, delete it, or stop using it. You can leave the waiting list at any time by emailing us or using the link in any email we send. Email support@soarstate.app and we’ll reply within one month.
If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk. We’d appreciate the chance to put it right first.
Children
SoarState is for adult pilots and isn’t aimed at children. Meta Quest headsets are for ages 10 and up; please don’t join the waiting list if you’re under 16.
Changes
If we change this policy, we’ll update the date at the top. If a change affects how we use information you’ve already given us, we’ll tell you by email first.